Real repairs, done remotely.
No unplugging cables, no drive across town. A local Billings tech connects to your computer over a secure link, fixes it while you watch, and you’re back to work, usually the same day.
Four simple steps
1. Book or Call
Schedule online in a couple of clicks, or call a local tech.
2. Connect Securely
Click one secure link and we join your screen, only with your okay.
3. Watch Us Work
See everything we do in real time, and ask questions as we go.
4. Back to Normal
Problem solved, the session ends, and you're back to it.
When a fix needs real eyes, we use your phone.
Some problems live off the screen, around the back of the machine or over by the router. With Remote Lens, you point your smartphone camera and your tech sees exactly what you see, live, guiding you through it step by step.
- Reading model & serial numbers off the back
- Checking cable connections and ports
- Router, modem, and network status lights
- A second computer or screen that won't boot
Powered by secure, on-demand augmented-reality remote assistance, with nothing to install ahead of time.
Windows and Mac, both fully supported
Desktops or laptops, PCs or Macs: our techs work across both.
Windows PCs
Windows 10 & 11: cleanup, tune-ups, setup, and repair.
Macs
macOS laptops & desktops, same friendly remote help.
Remote, but always in your control
Letting someone connect to your computer should feel safe. Here’s how we keep it that way.
- You approve every connection before it starts
- You watch the entire session live on your screen
- Connections are encrypted end to end
- We never access anything without you present
- Access ends the moment we're done
Got a computer problem right now?
Book a remote session or call a local Billings tech. No fix, no fee.